All tickets are sent to the email address that was provided at time of purchase, so please check your junk/spam folder in the first instance.

If you purchased your tickets from our main web booking page (which diverts to SEE tickets), then this support link will answer most questions: - https://support.seetickets.com/?Website=main. There is a specific FAQ on how to retrieve your tickets under the ‘My Orders’ tab.

To let you know, we (LPH) cannot see your booking as it is a secure payment site, however the SEE tickets link and/or contact will be able to assist.

If you purchased from elsewhere, then your query needs to be addressed to the ticketing company from where you purchased your tickets.

This could be because the link in your email was broken or your mail client (outlook, google, etc) is having trouble viewing the attachment. To fix this problem, follow the below steps:

• Look for the following disclaimers: “To help protect your privacy, some of the content has been blocked. To re-enable the blocked features, click here.” Clicking at this point should unlock the email attachments, or
• There may be another disclaimer such as “Always trust content from the sender”. Telling your email client, you trust the sender will reactivate content in the email.

If you continue to have problems, this support link should answer most questions: https://support.seetickets.com

We do not have child tickets available for this event, but children under the age of five can attend for free.

Children aged five and over, should purchase a General Admission ticket.

All children under the age of 16 must be accompanied by an adult. No more than four under 16s per adult.

Please note: While we are a family friendly business, please remember that this is an outdoor event with loud music and lots of people and so may not be suitable for very young children

Tickets are strictly subject to availability, so it is always best to purchase your tickets in advance to avoid disappointment. It will also save you money as ticket prices may also increase on the day.

Should tickets be available to purchase on the day of the concert, we will make an announcement about prices and availability closer to the event.

Car parking is available onsite, free of charge. Please follow the directional signage. Blue Badge parking is available too.

Yes. Please follow the directional road signage on the evening of the concert. For ‘pick up’ please ask your taxi to meet you at the Castle Howard ‘day visitor’ car park. Postcode YO60 7DA. This is for all pick up/ drop offs, including taxis, parents etc.

Unfortunately, as the concert arena is within a confined fenced area, pass outs and re-entry will not be possible.

Soft drinks will be allowed into the concert arena, but are restricted to 500ml per person in a sealed, plastic bottle only. You cannot bring any other food or alcoholic drink inside the fenced concert arena.

Yes. We will have a fully licensed bar and a number of food outlets for varied dietary requirements and tastes within the concert arena.

Please note: We operate a ‘Challenge 25’ policy at the bars. Proof of identification and age may be required in the form of a valid driving licence or passport. No alcohol will be served to any persons under the age of 18.

We are always looking for interesting vendors selling unique products and would love to hear from you. Please email info@lphconcertsandevents.co.uk to tell us about all about your offering.

Please note: You must be self-contained in terms of equipment and have current Public Liability Insurance in place.

You are allowed one folding chair per person in the concert arena for use in the marked-out area away from the stage.

This is to maintain a safe area for those customers who wish sit and those who wish to stand at the front of the stage area. Private marquees and gazebos are not permitted.

This is a standing outdoor evening concert so please keep the British weather in mind. We recommend all concert goers should dress appropriately and be prepared if the ground is wet from rain in the days before the event.

Small personal umbrellas are allowed, however large parasols and golf sized umbrellas will not be permitted.

Cash machines will not be available, but all bars take both cash and card payments. Please be aware that some of the independent food outlets in the arena may only take cash.

While professional photography equipment is not permitted, you’re very welcome to capture the atmosphere and fun you and your friends and family are enjoying on a small camera or your phone. If you do take photos, please tag us in on Instagram (@lphconcerts) we’d love to see them.

LPH Concerts & Events aims to cater for all access needs to ensure everyone will have an enjoyable time at our concerts.

The concert is held on a grassed site, with paved pathways or tracking around the site and grass cut short. Once inside the concert arena there will be the following facilities available:

• Medical staff onsite
• Assistance stewards
• Accessible toilets
• Accessible bar counters

Carer Tickets:

If you require a carer or companion, please purchase a ‘Carer’ ticket, which will entitle you to bring one carer or companion to assist you free of charge.

Accepted forms of documentation to request a carer or companion ticket are:

• DLA (Care and / or mobility)
• PIP (Personal Independence Payment)
• D/deaf or blind registration
• The Nimbus Access Card

Please book both your general admission ticket and Carer tickets by clicking on Buy Tickets on this page above, as we may not be able to accommodate your request at other ticket sites.